F.a.q (frequently Asked Questions)

Getting started with your Rkgg account

How do I create an account
Begin by clicking the sign up option on the Rkgg site and follow the prompts to enter your real name, a valid email, date of birth, and your country. After submitting, you will receive a confirmation message with a link to activate your account. Remember, the account must be in your own name and you must be at least 18 years old to join.
Who can register and are there region restrictions
Rkgg is available to players in eligible jurisdictions. If you are unsure about eligibility, contact our support team for a quick check. You may be asked to verify location and other details before you can sign up.
Can I have more than one account
No. A single account per person is allowed. Attempts to create multiple accounts or share an account with others may lead to restrictions or closure. If you already have an account but cannot remember your login details, use the forgot password option or contact support for help.
What if I cannot complete the sign up
Double check that all fields are filled correctly and that there are no errors shown. If issues persist, reach out to our support team via live chat or email for assistance, and ensure you are using a supported device and browser.

Why do I need to verify my Rkgg account
Verification helps protect you and the platform from fraud and money laundering and speeds up withdrawals. You will be notified once your documents are reviewed and approved.
What documents do I need to verify
For identity verification, provide a government issued document such as a national ID, passport, or driver’s license. For address verification, provide a recent document showing your name and address, like a bank or utility bill from the last three months. For proving funds, the required documents depend on your deposit method: a photo of your card with the first six and last four digits, name, and expiry visible; a screenshot of your e-wallet with visible account details; or a bank statement showing the IBAN and your name. All documents should be JPEG, PNG, or PDF and under 3 MB each. Upload these in your account under the Documents section.
How do I upload and verify files
Go to your account, choose Documents in your profile, select the type of document, attach the file, and submit. Our team will review the submissions and notify you when verification is complete. You can upload multiple files if needed.
What happens if my verification is not approved
If the submissions are unclear or do not meet requirements, you may be asked for additional information. Our support team will guide you through the next steps to complete verification.

Can I change the currency in my Rkgg account
Once you choose a currency during sign up, it stays fixed for the account. If you need a different currency, you would typically need to create a new account with the preferred currency.
What payment methods does Rkgg support
Rkgg offers a range of secure deposit options including cards, bank transfers, and e wallets. All payments are protected with encryption and follow our verification policies. If a deposit method requires additional verification, you may be asked to provide supporting documents.
How do I withdraw my winnings
Ensure your account is verified, then submit a withdrawal request from your profile selecting your preferred method. Withdrawals are processed securely and will appear in your chosen method within the typical processing time for that method and region.
Can I close or reopen my account
You can request account closure through support. In some cases we may be able to reopen with the same details, but entitlements such as bonuses may be affected by current terms. Contact support to discuss options.

Where can I get help if I have questions
Our support team is available around the clock via live chat and email. For quick answers, you can also check the frequently asked questions in your account area.
Where can I find terms, privacy, and cookie information
Rkgg provides clear Terms and Conditions, Privacy Policy, and Cookie Policy. You can review these from your account or at the bottom of the site. They describe how we operate, how your data is handled, and responsible gaming guidelines.
What about responsible gaming
We encourage responsible play. Set deposit limits, take breaks when needed, and seek help if gambling begins to affect other parts of life. If you or someone you know needs assistance, our support team can help set safety tools and provide resources.