Privacy Notice

Introduction

This Privacy Notice explains how Rkgg collects, uses, discloses, and protects your personal data in connection with your use of our website and services. It applies to all visitors, registered accounts, and players engaging with our platform.

Controller and contact details

Rkgg is the data controller responsible for your personal data. You may contact our Privacy Team through the platform’s support channels for questions, access requests, or to exercise your rights under this Notice. We will respond in accordance with applicable data protection laws and regulatory requirements.

What personal data we collect

  • Identity and registration data: your name, date of birth, government-issued identification numbers, and copies of identity documents required to verify your identity and comply with regulatory obligations.
  • Contact data: email address, residential address, and telephone number.
  • Financial data: payment method details, bank account identifiers, transaction history, deposits and withdrawals, and related fraud-prevention data.
  • Technical and usage data: IP address, device identifiers, browser type and version, operating system, login times, and pages accessed on our platform.
  • Account and activity data: username, profile settings, betting activity, game history, bonuses, and communications with our service team.
  • Communications data: correspondence with support, chat transcripts, and feedback provided through our platform.
  • Marketing preferences: consent status and opt-in/out choices for promotions and communications.

How we use your data

  1. To provide and administer our products and services, process registrations, and manage your account and transactions.
  2. To verify your identity, assess risk, prevent fraud, and comply with anti-money laundering and counter-terrorism financing obligations.
  3. To process payments, transfers, and related financial operations, including dispute resolution and refunds where applicable.
  4. To maintain the security and integrity of our platform, including security reviews and device/persona verification as required by regulators.
  5. To monitor, improve, and personalise our services, including technical support and customer service delivery.
  6. To communicate with you about your account, service updates, and, with your consent, marketing offers or information relevant to your interests.

Legal bases for processing

We process your personal data on the following grounds: (a) performance of a contract or to take steps at your request prior to entering into a contract; (b) compliance with legal and regulatory obligations applicable to gaming operations; (c) legitimate interests in providing secure and efficient services, preventing fraud, and conducting analytics; and (d) where required, your consent for marketing communications.

Sharing and disclosure of data

We may disclose your personal data to:

  • Contracted service providers (payment processors, cybersecurity, IT support, customer service) necessary to deliver our services under contractual obligations.
  • Regulators or law enforcement authorities as required by applicable law or regulatory obligations.
  • Entities involved in gambling integrity, financial surveillance, or responsible gaming programs, including anti-cheating and AML controls.
  • Researchers or authorities in anonymised form for the purpose of gambling addiction prevention or related safety studies.

Any data sharing is conducted under confidentiality agreements and in compliance with applicable data protection laws. We do not sell personal data to third parties.

International transfers

Your data may be transferred to countries outside the European Economic Area or other adequate jurisdictions. We implement safeguards to protect data during such transfers, including appropriate contractual safeguards and other legally recognized transfer mechanisms, ensuring a level of protection equivalent to that within the applicable data protection regime.

Data retention and destruction

We retain personal data for as long as necessary to provide our services and to comply with legal, regulatory, and business obligations. In general, retention will extend for a minimum of five (5) years from the date of the last transaction or account closure, unless a longer period is required by applicable law or regulator. When data no longer required for regulatory or business purposes, we securely delete or destroy it.

Security of your information

We employ technical and organizational measures appropriate to the scope and nature of the data, including encryption at rest and in transit, access controls, and regular security assessments. Our policies require that personnel with access to your data handle it strictly in accordance with this Privacy Notice and applicable law.

Your rights

You have the following rights regarding your personal data, subject to applicable law:

  • Right of access: obtain confirmation of whether we process your data and access to the data.
  • Right to rectification: correct incomplete or inaccurate data.
  • Right to erasure (right to be forgotten): request deletion where lawful to do so, subject to regulatory retention requirements.
  • Right to restrict processing: limit processing in certain circumstances.
  • Right to data portability: receive your data in a structured, commonly used, machine-readable format and transmit it to another controller where feasible.
  • Right to object: object to processing based on legitimate interests or for direct marketing, where applicable.
  • Right to withdraw consent: withdraw consent for processing based on consent, without affecting the lawfulness of processing before withdrawal.
  • Right to lodge a complaint: complain to the competent data protection authority if you consider our processing unlawful.

To exercise these rights, contact our Privacy Team via the platform’s support channels. We will respond within one month, extendable by up to two additional months for complex requests. A reasonable administrative fee may be charged for manifestly unfounded or excessive requests.

Cookies, tracking, and marketing

We use cookies and similar technologies to operate our platform, analyse usage, and support security. You may manage cookie preferences in your account settings and through a dedicated cookies policy. Marketing communications are sent only with your consent, and you may withdraw consent or opt out at any time without penalty.

Updates to this policy

We may update this Privacy Notice from time to time. Material changes will be notified on the platform and, where appropriate, by other contact channels. Continued use of our services after changes constitutes acceptance of the updated policy.

Governing law and dispute resolution

This Privacy Notice is governed by applicable law and the Terms & Conditions governing use of our platform. Any disputes relating to data protection will be resolved in accordance with the agreed dispute resolution mechanism specified in our Terms and Conditions.

Responsible gaming and account integrity

We implement robust KYC (know-your-customer) and AML policies, implement self-exclusion options, and monitor for signs of problem gambling. Data collected for these purposes is processed to protect players, ensure regulatory compliance, and support responsible gaming initiatives. We retain appropriate data for regulatory audits and to enforce terms of use, including actions related to fraud or cheating detection.

Contact us

If you have questions about this Privacy Notice or wish to exercise your rights, contact our Privacy Team via the platform’s support channels. If you believe our processing does not comply with applicable law, you may lodge a complaint with the relevant data protection authority in your jurisdiction.