User Agreement

1. Introduction

Welcome to Rkgg. These Terms and Conditions govern your use of the Rkgg online betting and gaming platform (the “Platform”). By registering an account, placing bets, or interacting with the Platform in any way, you agree to be bound by these Terms, the Privacy Policy, the Cookie Policy and any Rule Book or game‑specific terms that apply to the products you use. The Platform offers entertainment wagering across multiple product categories and is intended for personal, non‑commercial use only.

2. Definitions

  1. Account means your personal profile on the Platform.
  2. User or you refers to the natural person who has opened an Account and uses the Platform.
  3. Bet means a wager placed on a selectable event, game or market offered by the Platform.
  4. Available to Bet refers to the portion of your balance that you may place on bets, after any existing stakes are accounted for.
  5. Reserved Amount means funds that have been staked on open bets or otherwise restricted by the Platform.
  6. Winnings means net positive results paid to your Account following bet settlement.
  7. Payment Methods means the channels available to deposit into or withdraw from your Account, as published on the Platform.
  8. Restricted Territories means jurisdictions in which access to the Platform is prohibited by law or policy.
  9. Rule Book means the collection of game‑specific rules applicable to particular events or games on the Platform.

3. Eligibility and Account Registration

To open an Account you must be of legal age to participate in gambling activities in your jurisdiction and capable of entering into a binding agreement. You must provide accurate, current information during registration and keep your information up to date. The Platform reserves the right to verify your identity and limit or suspend access where information is incomplete or suspicion of fraud arises. Only one Account per individual is permitted. Accounts registered from Restricted Territories are prohibited, and any such registrations will be terminated and funds returned subject to applicable deductions.

4. Verification and Security

For compliance and security purposes, you may be required to provide identification documents (for example, a government‑issued ID and proof of address) and to disclose information necessary to verify your identity and age. The Platform may perform ongoing checks and request additional documents at any time. If verification cannot be completed to our reasonable satisfaction, access to the Platform may be blocked or accounts suspended until verification is achieved. You must promptly notify the Platform of any changes to your personal data.

5. Deposits and Funds

  1. You may only participate in bets when your Account balance is sufficient to cover the stake. The Platform does not offer credit facilities.
  2. Deposits may be made using the Payment Methods offered on the Platform. Availability of methods may vary by jurisdiction. Some methods may incur charges, which will be disclosed before completion.
  3. The Platform may request further identity verification in connection with deposits.
  4. Funds deposited into your Account belong to you and may be held by the Platform in a segregated or pooled arrangement as permitted by applicable law. Interest will not accrue on your balance.

6. Withdrawals

  1. You may request withdrawals from the Available to Bet balance via the Platform’s withdrawal process. Requests must be submitted through the Platform and will be executed in accordance with the Platform’s internal procedures and the processing times published on the Platform.
  2. The Platform reserves the right to charge withdrawal fees and to apply processing times which may vary by payment method and jurisdiction. The Platform may require identity verification prior to processing withdrawals.
  3. Withdrawals may be suspended or withheld if there is any suspected irregular betting activity, rule violations, or unresolved bonuses, and winnings may be forfeited in accordance with these Terms and the Rule Book.
  4. If a withdrawal is processed in error, the erroneous funds remain the property of the Platform and, if already received by the user, may be clawed back or offset against future payments.

7. Bets, Settlements and Odds

Bets are binding once accepted by the Platform. The odds and terms applicable to a bet are those published at the time the bet is placed, subject to any subsequent adjustment that may be required due to event outcomes or settlement rules. The Platform may correct obvious errors in odds, stake calculations or settlements and may void or voidable wagers in accordance with the Rule Book or these Terms if fraud, manipulation or breach is detected. Settlement of bets follows the outcome of the underlying event as determined by the Platform in its sole discretion in accordance with the applicable rules.

8. Bonuses and Promotions

Bonuses and promotions may be offered from time to time under specific terms. Any such offers will be subject to separate wagering requirements, time limits and conditions, which will be disclosed with the offer. The Platform reserves the right to modify, suspend or withdraw promotional offers at its sole discretion and to adjust or reverse any bonus credits if misuse or irregular activity is detected.

9. Responsible Gaming

The Platform promotes responsible gaming. Tools and settings may be available to manage time limits, spending limits and self‑exclusion. If you believe you may have a gambling problem, access the Responsible Gaming resources within the Platform and seek professional assistance as appropriate. These provisions operate alongside the Platform’s Responsible Gaming Policy, which forms a binding part of these Terms.

10. Privacy and Data Protection

Your data is processed in accordance with the Privacy Policy, which is incorporated by reference into these Terms. The Platform may use cookies and similar technologies to analyse usage and improve the service. By using the Platform you consent to such processing where lawful and in accordance with the Privacy Policy. You have rights to access and rectify personal data as provided by applicable law.

11. Intellectual Property

All content on the Platform, including software, design, logos and game rules, is owned by or licensed to Rkgg. You are granted a limited, non‑exclusive, non‑transferable license to use the Platform for personal, non‑commercial purposes in accordance with these Terms. You may not reproduce, redistribute, or create derivative works from any Platform content without express written consent.

12. Third‑Party Providers

The Platform may integrate services from third‑party providers (for payments, identity verification, fraud prevention, etc.). Such providers operate under their own terms. The Platform remains responsible for its own compliance with these Terms and for ensuring that third‑party processing protects your data in accordance with applicable law.

13. Modifications to the Terms

The Platform may modify these Terms at any time. Material changes will be communicated to you in a timely manner and will require your explicit acceptance to continue using the Platform. If you do not accept the revised Terms, you may terminate your Account and withdraw your Available to Bet balance in accordance with these Terms.

14. Suspension, Closure and Termination

The Platform may suspend, restrict or terminate your access to the Platform at any time for reasons including, but not limited to, risk of fraud, regulatory non‑compliance, or breach of these Terms. Upon termination, the Platform will return to you the Available to Bet balance subject to deduction of any applicable withdrawal charges and settlement of outstanding bets, unless prohibited by applicable law or policy.

15. Limitation of Liability

To the fullest extent permitted by law, the Platform shall not be liable for indirect, incidental, or consequential losses arising from use of the Platform. The Platform excludes liability for outages, technical faults, or interruptions, and for third‑party actions outside its control. The Platform’s total liability for direct damages in any event shall be limited to the amount you have deposited in your Account in the preceding twelve months.

16. Dispute Resolution and Governing Law

These Terms and any dispute arising from the use of the Platform are governed by the laws of the jurisdiction in which the Company is incorporated. You and the Platform agree to attempt to resolve disputes amicably. If a dispute cannot be resolved amicably, it will be submitted to the appropriate legal forum in accordance with applicable law, or to an agreed arbitration mechanism if applicable in your jurisdiction.

17. General Provisions

  1. Severability: If any provision of these Terms is held to be unenforceable, the remaining provisions shall continue in full force and effect.
  2. Assignment: You may not assign your rights under these Terms without the Platform’s consent. The Platform may assign its rights without your consent.
  3. Entire Agreement: These Terms, together with any Policy documents incorporated by reference, constitute the entire agreement between you and the Platform regarding your use of the Platform.
  4. Force Majeure: The Platform shall not be liable for failure to perform due to events beyond its reasonable control.

18. Contact and Notices

Any notices or communications regarding these Terms should be directed to the support channels published on the Platform. The Platform will provide notices in the manner reasonably designed to reach you, including via the email address associated with your Account. You are responsible for maintaining current contact details and for reviewing communications from the Platform.