Responsible Gambling Policy

Purpose, scope and governance

Rkgg maintains a Responsible Gambling Policy to promote safe and controlled play. This policy applies to all players and all games and services offered by Rkgg. It establishes expectations for player conduct and the operator’s duties to support responsible engagement, ensure privacy, and comply with applicable law.

Principles of responsible gambling

• Gambling is a form of entertainment and not a source of income. Transactions should be undertaken with disposable income that the player can afford to lose.
• Players should treat wagering as leisure activity, not a means to solve financial or personal problems.
• Chasing losses or increasing stake levels to recover previous losses is prohibited.
• Players must monitor and control time spent and funds expended on the platform using built‑in tools and self‑imposed limits.
• Rkgg provides responsible gaming tools and supports players in exercising control over their activity.

Self‑assessment and early indicators

We encourage players to assess their gambling behavior. Indicators of at‑risk engagement may include work or education interference, reduced engagement in social activities, hiding gambling activity, borrowing to fund play, or attempting to win back losses. If any indicators are present, players should pause play and consider seeking professional support. This policy provides guidance and resources to assist in that assessment.

In‑account tools and controls

Rkgg offers a suite of in‑account controls designed to support responsible play. Players may configure and apply the following tools:

• Deposit limits set per 24 hours, 7 days, or 30 days; limits can be adjusted or reduced by the player at any time.
• Time limits specifying maximum time to be spent on the platform within a chosen period.
• Loss limits to cap cumulative losses within a defined window.
• Session reminders and periodic break prompts to reassess willingness to continue.
• Cool‑off / break periods for temporary suspension of activity on request.

Age verification and minor protection

Access to Rkgg services is restricted to individuals who have reached the age of legal capacity in the relevant jurisdiction. The operator performs age verification and may require documentation to confirm identity. In all cases, access by minors is prohibited and any attempt to defeat verification is a violation of this policy and the user agreement.

Temporary account suspension and breaks

Players may request a temporary suspension of their account to support responsible behavior. Available durations are 7, 30, 90, 180, or 360 days. During a temporary suspension, the account cannot be accessed or reactivated until the period ends, and no wagering activity may occur on the suspended account.

Voluntary self–exclusion

Rkgg offers voluntary self‑exclusion as a means to pause or permanently end access to gambling services for a defined period. Self‑exclusion can be requested for six months, one year, or five years. The exclusion is enforceable for the specified period and cannot be undone before the expiry unless the period has elapsed or the applicable jurisdiction permits reintegration after review. During the exclusion, the account is blocked from access and cannot be reactivated. If a player engages in activity during an exclusion period, Rkgg may take action consistent with the user agreement and applicable law, including reversal of winnings accrued from the time the exclusion request was made.

To initiate self‑exclusion, players should use the in‑account self‑exclusion workflow or contact Rkgg support for assistance with the process. Support responses and actions are conducted in accordance with privacy and data‑protection obligations.

Support, help resources and professional assistance

Rkgg recognizes that gambling may affect individuals and families differently. If you or someone you know experiences problems with gambling, consider seeking help from qualified professionals or licensed gambling‑related support services in your jurisdiction. Our Responsible Gambling section provides guidance on steps to take, including how to pause play, limit exposure, and access in‑house support tools. This policy is not a substitute for medical or psychological advice and does not guarantee outcomes; it is designed to support informed decisions and safer play.

Data protection, privacy and compliance

Rkgg processes personal data solely to administer the Responsible Gambling program and to fulfill the user agreement. All processing complies with applicable data protection laws and the operator’s Privacy Policy. Players retain rights to access, correct or request deletion of personal data in accordance with applicable law, subject to legitimate business needs and regulatory obligations.

Policy updates and implementation

This policy is subject to review and may be updated from time to time. The version displayed on the site reflects the current rules and procedures. By continuing to use Rkgg services after changes are posted, players acknowledge and agree to the updated policy. The effective date is stated in the policy header.